This article explains the Workplace Assistant in EmployeeXperience® (eX), an AI assistant that answers questions from documents your employer has shared, such as the employee handbook or benefits guides. It covers choosing what to ask about, asking questions, and managing your past chats.
On a computer: Company > Workplace Assistant
On a phone: tap More, then Company, then Workplace Assistant
You can also click Ask a question on the Workplace Assistant card on the Home page.
Ask a Question
- Choose a knowledge base, for example your employee handbook. To switch later, click Change Knowledge Base.
- Click a suggested question, or type your own in the box.
- Click Send.
Answers say which document they came from, sometimes with page numbers. The assistant may also use details from your own eX profile, such as whether you're full-time.
Important: The Workplace Assistant can make mistakes. Check important answers with the document it cites, or with your payroll administrator or HR. Use of the tool is subject to Primepoint's AI Usage Policy and Privacy Policy, linked at the bottom of the page.
Chat History
Your past chats are under Chat History, separately for each knowledge base. On a phone, tap Chat History to open it.
- Click a chat to reopen it.
- Click New Chat to start again.
- Click the pencil to rename a chat, then Save.
- Click the bin to delete a chat, then Yes to confirm.
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The screenshots shown in this article may differ slightly from your organization's configuration.