Before you can use EmployeeXperience® (eX), you create your account. This is called enrolling. This article covers what you need before you start, each enrollment step, verifying your email address, choosing your username and password, and what to do if you already have an account.
Before You Begin
You'll need:
- Your employer's enrollment code. Your employer gives you this. It's case sensitive, so type it exactly.
- Your Social Security number.
- An email address you can open now. eX sends a verification link to it.
NOTE: If you're a new hire completing onboarding, your employer may send you a link instead. Use that link, and you won't need to enroll this way.
Step 1 - Start Your Enrollment
- Go to the eX sign-in page and click Need to Enroll? - Click here.
- Enter:
- EmployeeXperience Enrollment Code
- First Name and Last Name, exactly as your employer has them. Don't add a suffix such as Jr. or III.
- SSN#
- Click Next.
NOTE: If you see "You already have a user account. Your userid is…", you're already enrolled. The message shows your username. Return to the sign-in page and sign in, or use Forgot your Password? See Signing In, Two-Factor Codes and Forgotten Passwords.
Step 2 - Confirm Who You Are and Enter Your Email
- Enter your New Email Address and type it again in Confirm New Email Address.
- Enter your full Social Security number again.
- Answer at least one of the questions shown, such as your zip code. Answers must match what your employer has on file.
- Click Next.
eX sends you an email and shows New User Registration Step 2 - Email Verification.
Step 3 - Verify Your Email
- Open the email EmployeeXperience Email Verification from Primepoint.
- Click the link in the email.
Pro-Tip: If the email doesn't arrive within a few minutes, check your junk or spam folder.
Step 4 - Choose Your Username and Password
The link opens New User Registration Step 3 - Userid & Password Selection.
- Enter a User Name of at least 8 characters.
- Enter a New Password, then type it again in Confirmation Password. Your password must have:
- at least 12 characters
- at least one upper-case letter and one lower-case letter
- at least one number
- at least one special character, such as ! or #
- Click Next.
Important: On a shared or work computer, your browser may fill in someone else's saved username and password on this page. Clear both fields before you type your own.
The First Time You Sign In
eX may ask you some questions before it opens your Home page. For example, it may ask whether you want your W2 delivered electronically. See Paperless Settings: W2 and Pay Stub Delivery.
When Enrollment Doesn't Work
| What happens | What to do |
|---|---|
| "Could not find a unique match for the information entered" | eX couldn't match your details to your employer's records. Check the enrollment code (it's case sensitive), your Social Security number, and your first and last name, which must match your employer's records exactly. If it still doesn't work, contact your payroll administrator |
| You're told you already have an account | Sign in with the username shown, or use Forgot your Password? |
| The verification email doesn't arrive | Check your junk or spam folder, then contact your payroll administrator |